Some of our frequently asked questions
1Can you make and supply replacement rollers for my conveyor?
Yes, as a conveyor roller specialist we can manufacture to any sample provided often improving robustness, additionally, if you already have roller dimensions you can use our roller quotation form found in our download section. Fill in then send back by fax or email for a prompt price and delivery. E-mail: firstname.lastname@example.org. / Fax: 01254 704126.
2Can we get an immediate price and delivery?
On receipt of your requirements, we can generally advise by return prices and deliveries on items such as belting, idlers / replacement rollers, bearings, other component items and standard gravity roller track. None-standard / specials / made to measure items / plant and equipment would be priced up against individual enquiry, to meet with your reasonable requirements.
3Where's my delivery? What’s my ETA?
Delivery depends on what areas within the UK and which carrier service is used (same day, next day or 3 day etc) We can advise ETA (estimated time of arrival) either at order stage or anytime prior to delivery - you would need to contact our despatch personnel.
4Do you offer a special priority / 24 hour service?
Yes we can offer where possible (materials depending) our fast manufacturing service often producing standard rollers within the hour and specials within 24 hours.
5Can you produce food safe rollers.
Yes all our plastic PVC and ABS Tube is food quality and are fitted with stainless steel bearings. For heavier loads we can even offer stainless steel alternatives.
6Can you send orders direct to my client?
Not a problem. Because we are a conveyor roller specialist we often manufacture goods for other conveyor / roller manufacturers that we send direct to their clients address under plain label. Our clients have come to trust that goods get delivered when promised with no mention of Elco Conveyors Ltd on any packaging or labels.
If you have an additional question prior to ordering please submit it using the form below and we will respond as soon as possible: